FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can I have a sample order &What’s your MOQ?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.Low MOQ, 1pc for sample checking is available.

What about the lead time?

Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

How do you ship the goods and how long does it take to arrive?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

What about Payment?

Bank Transfer (TT), Western Union, or Letter of Credit (LC);
40% deposit before production, remaining 60% payment before deliver goods.

How to proceed an order for led light?

Firstly,let us know your requirements or application.

Secondly,We quote according to your requirements or our suggestions.

Thirdly,customer confirms the samples and places deposit for formal order.

Fourthly,We arrange the production.

Can you customized my logo!

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

What's about Warranty?

Yes, we offer 2-5 years warranty to whole product.Within the warranty time, we will send you replacement part to replace the defect part for free.

How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

What’s the main difference between mono and polycrystalline solar panel?

production process and cost. Polysilicon technology is more mature since it is an early technology compared with Monosilicon.

The controller of your solar street light has dual time control function?

our solar charge controller is designed with dual time control function, you can set up the lighting time and divide it into two parts, like 12 hours (6 hours full power lighting + 6 hours half power lighting)

How many cycles full charge&discharge about your battery?

In 50% discharging deepness, it can be cycled for 1,200 times; in floating charging and discharging status, it can be cycled for 5000~6000 times.

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